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Technical Service Leader
We have an exciting opportunity for a Technical Service Leader who loves to work with customers and has a strong technical aptitude!
This Technical Service Leader is responsible for collaborating with management to create and enforce department, warranty and service practices for both internal and external facing customers.
The central focus is to support internal and external customers by troubleshooting product issues, diagnosing technical issues in the field, coaching, counseling and training external service personal.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage and troubleshoot customer and/or distributor issues via phone, email, and/or in person providing resolution and recommending replacement parts for all parties
- Make recommendations to management teams based on technical concerns and input from the field
- Educate and build relationships with potential customers, service providers, and distributors clearly demonstrating key selling points for the product and the company
- Available for after hour support on emergency service calls routed from answering service or directly from distributors and/or sales department
- Conduct on-site lift and service evaluations, and product training where applicable
- HS diploma and a minimum of five (5) years in a full-time service role.
- Possess the ability to learn hydraulic, pneumatic and electrical systems
- Must be mechanically inclined
- Must interact professionally with people both in person and on the telephone.
- Proficient in Microsoft (Excel, Word, and Outlook) and software applications (preferred MRP experience, UPS and Fedex software)
For consideration, please send resume to AlbanyJobs@CPSRecruiter.com
- Start Date:
- Pay Rate:
- $18 - 25/year
- Amsterdam, NY 12010
- Job Type:
- Direct Hire
- Job ID: