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Sr. Customer Service Representative Trainer

Sr. Customer Service Representative Trainer (52809)

HOURS:        10:00am – 6:45pm, Monday – Friday (flexible on start/end times)                

PAY RATE:  $15.75 - $16.00/hr. DOE

CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Senior Customer Service Representative Trainer to become a vital part of their team!

This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years!  This organization is looking for candidates who are self-starters, have a strong work ethic and enjoy working in fast paced environment.  Call center experience would be beneficial in this position!

Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on!  Apply today!

Duties & responsibilities include, but are not limited to, the following:

  • Train customer service representatives on a multi-line phone system; handling payments and registration information
  • Handle escalated calls through resolution
  • Maintain acceptable level of phone metrics
  • Monitor phones calls; completing evaluations and coach on areas of improvement
  • Other duties as assigned

Minimum Qualifications:

  • High School Diploma or GED; Associates Degree Preferred
  • 3 years of work experience in call center environment recommended
  • Ability to follow defined call scripts and protocol
  • Excellent verbal and written communication skills 
  • Work independently in a fast paced environment
  • Proficient in Microsoft Office; knowledge of Excel is a must

Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.

How to Apply:
For consideration please submit a resume to the following:
Email: jobs@cpsrecruiter.com
Further questions, call 315-883-5507
CPS Recruitment is an Equal Opportunity Employer

Apply Now

Start Date:
Pay Rate:
$15.75 - 16.00/hour
N. Syracuse, NY 13212
Job Type:
Contract To Hire
Job ID: