CPS Recruitment® have exclusively partnered with many local and National organizations to bring you current job opportunities in a variety of disciplines.

To search for positions outside of the Central and Upstate New York area, please use the National Search


  Advanced Search

Search and Apply for jobs by profession OR by location or scroll through all of our current openings below.

Manager of Call Center

Manager of Call Center

CPS Recruitment is partnered with an established Call Center in Downtown Syracuse, NY and they are looking to bring on a new Call Center Manager to their growing team!  If you are brought on to the team you will work Monday through Friday and be eligible for: Health Insurance, Dental Insurance, Vision Insurance, Retirement Plan, Paid time off and Tuition Reimbursement!

In this role your responsibilities will be:

  • Managing Inbound Non-Emergency Call Center
  • Develop and oversee the team that operates in the call center from Call Center Reps to Team Leaders
  • Maximizes the potential of each employee supervised to meet operational and contractual goals
  • Oversee HR duties including: recruitment, training, staffing, and technology
  • Ensure that training needs are met
  • Implement corrective action if employee performance standards are not met
  • Generate metric reporting to analyze daily, weekly and monthly performance/productivity

To be qualified for this role you will have:

  • Bachelor’s Degree in Business Administration or related field
  • 3+ years of progressive customer service with 1+ year experience as a manager/supervisor in a call center.
  • Proven experience of training and developing a staff
  • Must be proficient with MS Office, specifically MS Excel.

Compensation: $45K-$55K

For immediate consideration please submit a resume in WORD Format to profhr@cpsrecruiter.com

If this position is not for you, but for someone you know please feel free to forward this information. You are eligible for $50 if referred candidates are placed and complete the full assignment.

CPS Recruitment is an EOE

Apply Now

Start Date:
Pay Rate:
$45,000 - 55,000/year
Syracuse, NY 13218
Job Type:
Direct Hire
Job ID: