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Manager of Call Center

Manager of Call Center

CPS Recruitment is partnered with an established Call Center in Downtown Syracuse, NY and they are looking to bring on a new Call Center Manager to their growing team!  If you are brought on to the team you will work Monday through Friday and be eligible for: Health Insurance, Dental Insurance, Vision Insurance, Retirement Plan, Paid time off and Tuition Reimbursement!

In this role your responsibilities will be:

  • Managing Inbound Non-Emergency Call Center
  • Develop and oversee the team that operates in the call center from Call Center Reps to Team Leaders
  • Maximizes the potential of each employee supervised to meet operational and contractual goals
  • Oversee HR duties including: recruitment, training, staffing, and technology
  • Ensure that training needs are met
  • Implement corrective action if employee performance standards are not met
  • Generate metric reporting to analyze daily, weekly and monthly performance/productivity

To be qualified for this role you will have:

  • Bachelor’s Degree in Business Administration or related field
  • 3+ years of progressive customer service with 1+ year experience as a manager/supervisor in a call center.
  • Proven experience of training and developing a staff
  • Must be proficient with MS Office, specifically MS Excel.

Compensation: $45K-$55K

For immediate consideration please submit a resume in WORD Format to profhr@cpsrecruiter.com

If this position is not for you, but for someone you know please feel free to forward this information. You are eligible for $50 if referred candidates are placed and complete the full assignment.

CPS Recruitment is an EOE

Apply Now


Start Date:
Immediate
Pay Rate:
$45,000 - 55,000/year
Specialty:
Other
Location:
Syracuse, NY 13218
Job Type:
Direct Hire
Job ID:
719999