Have you ever used a babysitter? In other words, have you ever had someone else assume your responsibilities while you take a break and focus on something else? The babysitter stands in for you, becomes you during the period of your absence. Someone else does your job.
Typically we think of babysitting when there’s actually a dependent child involved, but it’s not uncommon for ineffective managers in the workplace to use the same concept when dealing with their employees. These managers seek to use the pay that their employees receive as a surrogate for leadership–for keeping those workers complacent, retained and generally “in line.”
The practice of manipulating rewards presumes that the employee will chase the money and will be happy with their lot, while at the same time not requiring much in the way of supervision, periodic direction or even meaningful conversation. The thinking here is that, if provided with enough rewards, an employee will act as desired in order to not jeopardize those rewards. The goal is to place the employee’s attitude and performance on automatic pilot while the manager is engaged elsewhere.
So far, so good. Not necessarily a problem, right? The red flag goes up when you ask whether these monies are warranted by either performance or business need, or are they simply bribes?
What are we talking about?
Scenarios where pay is used in lieu of actual management are easy to spot.
- The “Grand Giveaway”: Where managers try to give away as much money as they can to as many employees as possible, not worrying overmuch with distinctions between individual performances. The goal here is to build an employee’s appreciation of their manager’s largesse.
- Title inflation: The promise of bloated and meaningless titles that distort organizational structures, for the prime purpose of rewarding employees in lieu of cash.
- Overrated performance: Play the good guy by overrating performance during salary reviews. Culprits are often seen rewarding activity over results. So look busy!
- Assured compensation: Take the risk out of rewards. Everybody receives an annual merit raise, everyone earns a bonus. This fosters an attitude of entitlement.
- Counter-offers: “Let’s make a deal” attitude to keep resigning employees from actually leaving; a dangerous practice that increases costs and lowers morale.
What’s the cause of this behavior? Managers typically receive inadequate training (if any) on how to use their company’s pay programs, so many use pay as a crutch instead. Spending the company’s money effectively and efficiently isn’t on the radar screen. They use employee pay like a club to get an employee’s attention. And once they have that attention, the manager is off doing something else–with the presumption that pay will substitute as supervision and motivation while the manager is absent–kind of like a babysitter.
Weak and ineffectual managers don’t actually manage their employees when it comes to things like performance direction, leadership, setting good examples and decision making. Instead, they want to be liked. They want to avoid conflict and they don’t want anyone to quit. They want employees to get along and to help foster a friendly team atmosphere, so they try to manipulate pay in support of their efforts.
It’s really kind of a bribe.
So what is “managing” to these people? It’s not about making hard decisions. Too often, it’s trying to get the most for their employees, deserved or otherwise, whether the organization gains in the process or not. The manager is focused on their own interests, and is using someone else’s money in the doing.
Why it doesn’t work
- Relying on pay as a replacement for management has a short-term effective life cycle, at best.
- Employees see arbitrary equal pay treatment as demotivating to high performers. Why bother extending yourself if you’re going to receive the same reward as the guy doing crossword puzzles?
- Employees resent favored-son treatment; the names of those who benefit for nonperformance reasons will always become known. There goes your morale.
- No amount of money replaces the value of honest performance direction and feedback. Those with an interest in learning and growing appreciate the help.
- Absentee managers lose the respect of their employees, who know what’s going on. Remember that employees leave managers, not companies.
- While employees will take any money carelessly handed out, the organization will not gain because of it. So these “rewards” are ultimately wasted.
For managers who need a crutch to help motivate and retain their employees, to help them do their jobs, the above cautions likely won’t make a difference. Their goal is not to manage, but to get by, to be liked by their employees and to avoid disruptions to their routines. This is not leadership.
But for those managers who wish to make a difference, who understand that managing employees is a challenging and rewarding role, abrogating responsibility through babysitting is not an option. They recognize it as the opposite of management, a damaging practice that will not enhance anyone’s long-term career prospects.
Chuck Csizmar, CCP, Global Compensation Consultant
Chuck has deep and broad experience in the design, implementation and communication of US and international compensation programs.
Long recognized by WorldatWork as a Certified Compensation Professional (CCP), Chuck has been a practitioner working with US and international program design & development, global compensation review, acquisition and integration strategies, incentive & sales compensation, compensation training, expatriate programs, and performance management strategies.
Chuck is Founder & Principal of CMC Compensation Group, specializing in analytic, project management and consultative services for US and international clients. He is also associated with several Human Resources consulting firms (US and international) as a subject matter expert for global compensation issues.
Prior to establishing his own consulting firm, Chuck was based in London on expatriate assignment as the Director of European Compensation & Benefits for Pitney Bowes. In this position, he led the design and management of Total Reward programs in seventeen countries.
He is a member of WorldatWork, the Society for Human Resource Management (SHRM) and the Florida HR People & Strategy Affiliate. He has been published as a subject matter expert in several national publications and provides original material for several professional association newsletters. He has developed and hosted numerous webinars and is a featured contributing author for several HR blogs.